This privacy policy (this “Privacy Policy”) is provided by QualyHelp Inc. (“QualyHelp”, “us”, “we”, “our”, or words of like meaning) and applies to this website and any applications, features, widgets, or online services owned, operated, or controlled by QualyHelp Inc. (collectively, the “Platform”). This Privacy Policy explains how we access, receive, collect, use, store, process, record, disclose, share, transfer, retain, dispose of, destroy, manage, or otherwise handle (“Handle”) personal information in Canada. This Privacy Policy is governed by and forms an integral part of our Terms of Use. Capitalized terms used but not otherwise defined in this Privacy Policy will have the meaning given to them in the Terms of Use. We appreciate the trust you (“you”, “your”, “yourself”, and words of like meaning) place in us when you choose to access and use the Platform and we take that responsibility seriously. We will only Handle your Personal Information in accordance with this Privacy Policy unless otherwise required by applicable law. Please read this Privacy Policy carefully so that you understand how we handle your personal information. If you do not agree to us Handling your personal information or if you do not agree to the terms of this Privacy Policy, you may not provide us with any of your personal information and you should exit and not use the Platform or the Services. You may revoke your consent to us Handling your personal information at any time by notifying us of your revoked consent via email to [email protected] or via the Contact Us page.

QualyHelp Inc. reserves the right to modify, change, amend, supplement, restate, or replace this Privacy Policy at any time and from time to time. You should review this Privacy Policy from time to time to ensure that you are aware of and accept any changes made. To obtain a current copy of this Privacy Policy, you may contact us via email to [email protected] or via the Contact Us page.

Personal Information and Privacy Law. In Canada, “personal information” is generally defined as information about an identifiable individual, subject to more particular definitions or interpretations under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) (“Privacy Law”). Privacy Law gives consumers the right to limit the sharing of personal information. Privacy Law requires us to tell you how we handle your personal information. This Privacy Policy does not apply to any information that is not personal information as defined under Privacy Law.

Minors. Our Website is not intended for children under 14 years of age. No one under the age of 14 may provide any personal information to us. We do not knowingly collect personal information from children under the age of 14. If you are under the age of 14, do not access or use the Platform or the Services and do not provide us with any personal information, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn that we have collected or received personal information from a child under the age of 14, we will delete that information. If you believe we might have any information from or about a child under the age of 14, please contact us via email to [email protected] or via the Contact Us page.

Your Consent. QualyHelp Inc. provides the Platform, the Content, and the Services to a wide range of users. In addition, QualyHelp Inc. facilitates the provision of third-party services and discloses, shares, and transfers your personal information to third parties in accordance with this Privacy Policy and Privacy Law, including third-party users and third-party service providers (each, a “Third Party”). We and Third Parties Handle your personal information with your consent or as permitted or required by Privacy Law. Your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. In most cases, your consent to the Handling of your personal information may be implied by the fact that you have provided the information to access or use the Platform or the websites of Third Parties or related products and services or where Handling of personal information is necessary for, or directly relates to, the provision of the Services and the services of Third Parties. If we ask for your personal information for a secondary reason (e.g., newsletter subscription or marketing messages), we will ask you directly for your express consent and provide you with an opportunity to withdraw your consent and unsubscribe. If you provide personal information about another person to us, we assume you have the consent of that individual to enable us to Handle their personal information as described in this Privacy Policy. If you choose to provide personal information to us, we assume that you consent to the Handling of such personal information as outlined in this Privacy Policy. By accessing and using the Platform or by providing us with personal information for any reason, including to complete a transaction or to verify your credit card, you consent to the Handling of your personal information by us and the Third Parties contemplated in this Privacy Policy.

Revoking Consent. If you do not consent to us or Third Parties Handling your personal information, please do not provide your personal information. If you change your mind about your consent and wish to revoke your consent, subject to Privacy Law, you may revoke your consent at any time by notifying us of your revoked consent via email to [email protected] or via the Contact Us page. Subject to Privacy Law, we honour and respect all such notices. If you revoke your consent to certain uses of your personal information, QualyHelp Inc. and/or Third Parties may no longer be able to provide you with products or services.

Right to Delete Your Account. In accordance with applicable privacy laws, you have the right to delete your account and associated personal information from the Platform. You may exercise this right by using one of the following methods:

1. By sending a written request to our support team via email at [email protected] requesting account deletion.
2. By logging into your user account, navigating to the Settings section, and scrolling to the bottom of the page where you will find the Account Deactivation option. By clicking Deactivate account, you may delete your account directly from the Platform.

Please note that upon deactivation or deletion of your account, your personal information will be handled in accordance with this Privacy Policy and applicable Privacy Law. Some information may be retained as required or permitted by law or for legitimate business purposes.

Collection of Personal Information. We Handle personal information in accordance with Privacy Law as necessary for us to provide the Services or to enable Third-Parties to offer and provide services and information and generally to fulfill our responsibilities with respect to our business. When you are no longer a user of the Platform, we may continue to share your personal information as described in this Privacy Policy and subject to Privacy Law. We collect personal information directly from you or through our interaction with you, including by way of the Platform. We may also obtain personal information about you from other sources, including payment processors, fraud detection partners, and third-party analytics tools. Subject to Privacy Law, the types of personal information we collect from you may include:

(a) information you share with us or Third Parties directly when you register for a user account on the Platform or use the Platform or any of our Services, including identifying information such as the information included in government-issued identification (e.g., driver’s licence or passport) as well as your name, address, mailing address, postal code, email address, telephone numbers, and other contact details and information, including as may be required to verify your identity and prevent fraud;

(b) profile and account information, including usernames and passwords, contact information, purchase information, subscription information, Feedback, rating and review information, promotional information, and other information about any user account or user profile you may have on the Platform;

(c) where applicable, billing and financial information, including credit and account information, payment method and payment information (such as debit or credit card number and related information), bank account information, and billing address;

(d) where applicable, information regarding you and your business, including personal and business details, business names and trade names, information regarding directors, officers, partners, principals, personnel, and subcontractors associated with your business, proof of your and their qualifications, skills, expertise, specializations, certifications, and experience (including certifications, licenses, permits, skills-based questionnaires, and trade qualifications), evidence of completed work or services by you and your business and associated personnel and subcontractors, other information about the work and services performed by you and your business and associated personnel and subcontractors (including work details, substantive work product, work histories, responsiveness, and behaviour), publicly available background information, information about you in the media, ratings and reviews about you from other websites or platforms, and other complaints, ratings, reviews, and evaluations regarding you from Third Parties;

(e) where applicable, information about you in connection with ratings and reviews, evaluations, references, or disputes in connection with the Platform;

(f) information in connection with your interactions and communications with QualyHelp Inc. and Third Parties, including purchases of services and refunds, your comments, opinions, and evaluations, your ratings and reviews or your responses to the ratings and reviews of Third Parties, call and video conference recordings from any communications made via the Platform, your participation in message boards or forums, your participation in polls or surveys, your messaging to or communications with QualyHelp Inc. or Third Parties (whether online or offline), disputes you may have with QualyHelp Inc. or Third Parties, recordings of calls you make to QualyHelp Inc. customer service agents for training and quality assurance purposes, or when you contact QualyHelp Inc. with a question or comment or to provide Feedback, and any other information we may collect in the course of providing services to you;

(g) demographic information, including age, date of birth, gender, employment information, and other similar information about you;

(h) preference information, including marketing preferences and service interests;

(i) information regarding your advertising preferences and your interactions with and responses to online advertisements;

(j) technical information about the delivery of emails, SMS, and push notifications from other sources such as Google Analytics and Amazon Web Services;

(k) information we are required to collect pursuant to applicable law or as a consequence of any contractual relationship we have with you, including where failure to collect this information may prevent or delay the fulfillment of our obligations to you and governmental or regulatory authorities;

(l) information we collect about you from other sources, such as Google, Meta, and TikTok, including commercially available third-party sources and public databases where permitted by applicable law;

(m) location information of your device that you use with the Platform, if your device settings allow for the collection of location information;

(n) device and browsing information including IP addresses, information about your phone, tablet, computer, or device, online browsing activity, unique device identifiers, cookie identifiers, device and browser settings and information, internet service provider (ISP) information, information about when and how you access and use the Platform (such as the date and time of your visit or use), and the websites you visit before coming and after leaving the Platform; and

(o) any other information that QualyHelp Inc. or Third Parties may collect with your consent or as permitted or required by Privacy Law.

Cookies. We understand that your privacy is important to you and we are committed to being transparent about the technologies we use. We and Third Parties use cookies, web beacons, pixels, clear gifs, and other similar tracking technologies (“Cookies”), which may be stored on or accessed from your device when you use or visit the Platform or any website or app that posts a link to the Platform. A Cookie is a small text file that can be stored on and accessed from your device when you visit the Platform. It takes up very little room on your system and allows the Platform to recognize your device as distinct from other devices. By continuing to access and use the Platform (in whole or in part), you agree that QualyHelp Inc. and Third Parties may use, store, and access Cookies. We use Cookies to, among other things, identify you and your interests, remember your preferences, enhance your user experience, market and advertise to you (including targeted ads), track your use of the Platform, facilitate analytics, control access to certain content on the Platform, protect the Platform, prevent spam and fraud, comply with legal obligations, and monitor and improve the Platform and our Services. Cookies help QualyHelp Inc. and Third Parties provide you with the best possible experience when you use or visit the Platform.

Use of Personal Information. The personal information that QualyHelp Inc. collects and receives from you may be used or disclosed by QualyHelp Inc., and Third Parties as necessary or appropriate to:

• provide, maintain, and improve the Platform and the Services;
• communicate with you, including responding to inquiries, support requests, and feedback;
• verify your identity and prevent fraud or unauthorized transactions;
• process payments and fulfill orders;
• comply with legal and regulatory obligations;
• personalize your experience and provide targeted advertising;
• analyze usage and performance of the Platform;
• facilitate transactions and interactions between users;
• enforce our Terms of Use and other policies;
• protect the security and integrity of the Platform;
• and any other purposes disclosed to you at the time of collection or as otherwise permitted by law.

Disclosure and Sharing. QualyHelp Inc. may share your personal information with Third Parties, including:

• service providers and partners who assist us in providing the Platform and Services (e.g., payment processors, customer support, analytics providers);
• business partners and advertisers;
• legal and regulatory authorities as required or permitted by law;
• other users of the Platform when you voluntarily share information (e.g., reviews, profiles);
• in connection with a merger, acquisition, or sale of assets;
• and any other disclosures with your consent.

Data Retention. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

Security. We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

Your Rights. Depending on your jurisdiction, you may have rights related to your personal information, such as access, correction, deletion, or restriction of processing. Please contact us to exercise these rights.

Contact Us. If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at [email protected] or through the Contact Us page.